NATIONAL INDEPENDENT WIRELESS BROADBAND QUALITY REPORTING

NIWBQR is the trade name for a new service offer by Enextgen Wireless Ltd.
NIWBQR provides independent national broadband quality of experience report on mobile wireless communication services in Nigeria. It uses its proprietary methods to rank service providers according to the quality of wireless broadband service experienced in their networks.

Enextgen Wireless has been bringing to the attention of LTE service providers such as Smile and Ntel, areas in Lagos Island where very poor service is being provided to the public. The quality of service experienced by the end-users should be of primary concern to a service provider. At the very least, the service provider should take remedial action when, at no cost to them, deployment issues that impair end-user quality of experience are pointed out to them. A service provider that respects its customers would not cavalierly dismiss issues on its network that degrade the quality of service experienced by its customers. Such service provider would not claim that it is the responsibility of its managed services vendor to make sure that the experience of its customers is pleasant. Instead, it would embrace its obligation to provide the best quality of experience possible. Now that the number of service providers offering LTE service has increased, we have decided to initiate a new service, named NIWBOR that will make the general public aware of the quality of LTE wireless communications service provided by the service providers. NIWBQR provides a ranking of the service providers using a combination of end-user-perceived quality of service and the technical quality of the network as seen by the User Equipment.

We are currently working on extending our services to the rest of Lagos and other parts of the country.

Perspective
This report covers five service providers that offer LTE service in Lagos Island.
We paid for the SIM with unlimited data and unlimited throughput offered by each of the service providers in order to perform simultaneous FTP data transfers and Pings on all five networks. The throughputs and other performance measurement indicators recorded are therefore those that any customers with similar subscriptions are likely to experience.

MTN did not have contiguous LTE service along the driven route. As such, some of the application layer throughput recorded for MTN was in UMTS.

The logged data contains detailed over-the-air messages that can help the service provider identify the source of performance issues on its network. We can make the data available to the service provider for a fee.

The report is in two parts. On 30/11/2016, tests were run in Smile and Ntel networks to compare the quality of broadband offerings of the two company. In that test, Ntel clearly came out ahead. Below is a plot of the metric. About seventeen percent of the area driven experienced downlink throughput less than 768 Kbps in Ntel while about forty one percent of the same area experienced less than 768 Kbps throughput in Smile. Clearly, throughput less than 768 Kbps cannot be considered broadband.

Click here to download the full report.